Return Policy

Last updated: March 31, 2025

We strive for departmental harmony and satisfaction with every perk acquired from InniePerks. If, however, your item does not meet the exacting standards expected, please review our return guidelines below.

Returns Eligibility

To be eligible for a return, your item must be unused, in the same condition that you received it, and preferably in its original packaging. Returns must be initiated within 30 days of the delivery date.

Certain items may not be eligible for return, such as personalized items or final sale merchandise. Please check the product description for specific return eligibility.

Initiating a Return

To initiate a return, please contact our Compliance Department (Customer Support) at help@innieperks.com with your order number and reason for return. We will provide instructions on how to proceed.

Please do not send items back without first obtaining authorization.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your card issuer's policies.

Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange it for the same item, send us an email at help@innieperks.com and follow the provided instructions.

Reporting Issues with Your Order

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at help@innieperks.com with your order number and details about the issue. To help us resolve this quickly, please include photo or video evidence showing the problem. Here’s what’s helpful for different types of issues:

Print Quality Issue: A clear photo of the item on a flat surface where the design and the specific issue are clearly visible in one frame.
Incorrect Print Placement: A clear photo of the item on a flat surface with a ruler or measuring tape showing the incorrect placement.
Wrong Product Received: A photo of the item received, clearly showing the size tag (if applicable).
Incorrect Size (Manufacturer Defect): A clear photo of the item laid flat with a measuring tape showing the measurements that differ from our size chart.
Damaged in Transit: A photo or video showing the damaged item and the packaging it arrived in.
Electronic Device Issue: A video or photo clearly demonstrating the defect or issue.

If multiple items have the same issue, please include a photo or video showing all affected items together. We address these situations on a case-by-case basis and will work with you towards a satisfactory solution.

Shipping Costs for Returns

You will generally be responsible for paying for your own shipping costs for returning your item, unless the return is due to our error (e.g., defective or incorrect item). Original shipping costs are non-refundable.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Questions

If you have any questions concerning our return policy, please contact us at: help@innieperks.com